Refund and Return Policy
Effective Date: October 2026
Sauti Yako is operated as a Joint Venture between Red Beans LLC (Wyoming, USA) and Red Beans Enterprises (Tanzania), collectively referred to as “Sauti Yako,” “we,” “us,” or “our.”
Because Sauti Yako provides non-tangible, irrevocable digital services—specifically AI character allocations, Text-to-Speech audio rendering, and Voice Cloning computational resources—our refund and return rules are structured as follows:
1. Digital Products & Consumable Character Allocations
All purchases made on Sauti Yako (including “Kazi Creators,” “Mkuu Creators,” and “Top-Up” character bundles) are final and non-refundable once character credits have been allocated to your account or used for audio generation.
- No Physical Returns: As a cloud-based software service (SaaS), there are no physical goods to return or exchange.
- Consumed Credits: Characters or minutes that have already been converted into audio files cannot be restored, refunded, or exchanged for cash.
2. Subscription Cancellations
You may cancel your monthly subscription (“Kazi Creators” or “Mkuu Creators”) at any time through your account dashboard or by contacting support. Upon cancellation:
- You will retain access to your tier features and remaining character balance until the end of your current billing cycle.
- You will not be charged for the subsequent billing cycle.
- Cancellation does not grant a retroactive refund for subscription fees already paid for the active billing month.
3. Technical Error Exceptions
We want to ensure a fair experience. If a technical error strictly attributable to Sauti Yako’s backend server fails to deliver your audio output while deducting your character balance, you may request a review.
- Requests must be submitted to support within seven (7) calendar days of the incident.
- If verified, Sauti Yako will re-credit the lost characters directly to your account balance. Cash refunds will only be issued if re-crediting the account is technically impossible.
4. Fraudulent Chargebacks & Disputes
Attempting to dispute or chargeback a completed order after consuming character credits constitutes fraudulent activity. Accounts involved in unauthorized chargebacks or payment disputes will be immediately terminated, all associated voice models deleted, and the user permanently prohibited from accessing Sauti Yako services.
5. Contact Us
For questions regarding billing, order status, or technical credit adjustments, please contact our support team via our official contact form.